Last updated: April 2026
1. Who We Are
MPS AI Employee is operated by MPS Solution AI, based in Canada. We provide AI-powered voice and chat employee services to small businesses. Our website is mpsaiemployee.com. For any privacy-related questions, contact us at info@mpsaiemployee.com.
2. Information We Collect
When you interact with our website, AI voice agent (Maya), or booking system, we may collect the following:
- Name and first name
- Phone number
- Email address
- Business name and type
- Call recordings and transcripts from interactions with Maya
- Appointment details booked through our calendar system
- Payment information processed securely through Stripe
- Website usage data including IP address, browser type, and pages visited
3. How We Use Your Information
We use the information we collect to:
- Provide and operate the MPS AI Employee service
- Book and confirm discovery calls and appointments
- Send SMS and email confirmations and reminders
- Process payments securely through Stripe
- Train and improve our AI voice agent Maya
- Respond to inquiries and provide customer support
- Send service-related communications
- Comply with legal obligations
4. AI Voice Agent — Maya
When you call our AI voice agent Maya at +1 (825) 782-2735, your call may be recorded and transcribed for the purpose of service delivery, quality assurance, and AI training. By calling this number, you consent to being recorded. Call recordings are stored securely and are only accessible to the MPS AI Employee team.
5. SMS Communications
If you book an appointment through our system, you may receive SMS confirmation and reminder messages. By providing your phone number and booking an appointment, you consent to receiving these service-related text messages. You can opt out at any time by replying STOP to any SMS message.
6. Sharing Your Information
We do not sell your personal information to third parties. We may share your information with:
- Retell AI — to power our AI voice agent
- Cal.com — to manage appointment bookings
- Stripe — to process payments securely
- Twilio — to send SMS confirmations
- Google — for calendar integration
All third-party providers are contractually required to protect your data in accordance with applicable privacy laws.
7. Data Retention
We retain your personal information for as long as necessary to provide our services and comply with legal obligations. Call recordings are retained for a maximum of 90 days unless required longer by law. You may request deletion of your data at any time by emailing info@mpsaiemployee.com.
8. Your Rights (PIPEDA — Canada)
Under Canada's Personal Information Protection and Electronic Documents Act (PIPEDA), you have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Withdraw consent for the use of your information
- Request deletion of your personal information
- File a complaint with the Office of the Privacy Commissioner of Canada
To exercise any of these rights, contact us at info@mpsaiemployee.com.
9. Cookies & Website Tracking
Our website may use cookies and similar tracking technologies to improve your experience and analyse website traffic. You can disable cookies through your browser settings at any time. We do not use cookies for advertising targeting purposes.
10. Security
We take reasonable technical and organisational measures to protect your personal information from unauthorised access, disclosure, or loss. Payment information is processed exclusively through Stripe's secure infrastructure and is never stored on our servers.
11. Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will update the date at the top of this page. Continued use of our services after changes constitutes acceptance of the updated policy.
12. Contact Us
For any privacy-related questions, requests, or concerns:
- Email: info@mpsaiemployee.com
- Phone: 780-599-5052
- Website: mpsaiemployee.com